With the Guest Service Manager, you are an ambassador of the department and setting an example for excellence as you assist in the management of all relevant functions and activities.
- Responsible for front-end and cash office procedures and controls, including management of cash, key, and the safe
- Manage front end guest flow to achieve operational success and an excellent shopping experience every time
- Direct the guest service team, as scheduled, to maintain sanitation and cleanliness at the front end and the guest restrooms
- Managing order guides/ordering deadlines/reducing shrink/damage
- Engage, motivate, coach, and train team members “on-the-job” as well as through The Fresh Market’s internal training platform to provide excellent guest service in a safe and secure manner
With the Center Store (Grocery) Manager, you are an ambassador of the department and setting an example for excellence as you assist in the management of all relevant functions and activities.
- Coordinating the ordering of products for our dairy, frozen food, beer and wine, and VMS areas with the Center Store(Grocery) Manager
- Greeting guests and proactively assisting them in a friendly manner with accurate and timely information
- Making recommendations and accommodating requests
- Managing order guides/ordering deadlines/reducing shrink/damage
- Properly receiving/stocking of goods that follow rotation standards when replenishing product levels
- Engage, motivate, coach, and train team members “on-the-job” as well as through The Fresh Market’s internal training platform to provide excellent guest service in a safe and secure manner
- Consistently provide excellent guest service, which includes:
- Engaging with our guests to learn their wants and needs so that you can help them create their meal solution
- Maintaining knowledge of products and weekly ad items throughout the store and working across departments to assist guests
- Create a hospitable shopping experience by merchandising and stocking our products and specialty items throughout the day, while also making sure nearby guests are assisted
- Gather shopping carts from the parking lot and assist in general housekeeping duties throughout the store
- Present self in a professional manner, including adhering to uniform standards
- Greet guests and proactively assist them in a friendly manner with accurate and timelyservice
- Making recommendations and accommodating requests
- Managing order guides/ordering deadlines/reducing shrink/damage
- Properly receiving/stocking of goods that follow rotation standards when replenishing product levels.
- Handle, slice and prepare a variety of the department’s specialty breads, pastry items and Convenient Meal Solutions throughout the day
- Direct teams to handle, properly receiving/stocking, and merchandising of goods that follow TFMstandards
- Engage, motivate, coach, and train team members “on-the-job” as well as through The Fresh Market’s internal training platform to provide excellent guest service in a safe and secure manner
- Consistently provide excellent guest service, which includes:
- Engaging with our guests to learn their wants and needs so that you can help them create their meal solution
- Maintaining knowledge of products and weekly ad items throughout the store and working across departments to assist guests
- Create a hospitable shopping experience by merchandising and stocking our products and specialty items throughout the day, while also making sure nearby guests are assisted
- Gather shopping carts from the parking lot and assist in general housekeeping duties throughout the store
- Present self in a professional manner, including adhering to uniform standards
- Maintain knowledge of products/weekly ad items throughout the storeand work across departments toassist guests in finding products and complete meal solutions
- Handle, slice, expertly cut, and trim a variety of the department’s prime and premium meat and seafood products, and items for our convenient meal solutions throughout the day, while also managing quality product levels as indicated within TFM standards
- Monitor the temperature of cases, spillovers, and storage areas
- Enforce and follow department practices regarding receiving, stocking, and unloading deliveries of products to ensure freshness and quality; including but not limited to cases, coolers, freezers, and sales floor
- Ensure department adherence to all safety requirements and protocols, including food safety, per TFM policies, and per law
With the Center Store (Grocery) Manager, you are an ambassador of the department and setting an example for excellence as you assist in the management of all relevant functions and activities.
- Coordinating the ordering of products for our dairy, frozen food, beer and wine, and VMS areas with the Center Store(Grocery) Manager
- Greeting guests and proactively assisting them in a friendly manner with accurate and timely information
- Making recommendations and accommodating requests
- Managing order guides/ordering deadlines/reducing shrink/damage
- Properly receiving/stocking of goods that follow rotation standards when replenishing product levels
- Engage, motivate, coach, and train team members “on-the-job” as well as through The Fresh Market’s internal training platform to provide excellent guest service in a safe and secure manner
- Handle production for key items to support Deli-CMS, Meat-Seafood, Bakery, and Produce departments
- Maintain knowledge of products/weekly ad items throughout the store and work across departments to assist guests in finding products and complete meal solutions
- Ensure excellent product is ready for our guests by inspecting our store products for proper rotation, cleaning, sanitation procedures, completing reports as necessary
- Follow all The Fresh Market standards, policies, and protocols
- Present self in a professional manner, including adhering to uniform standards
- Consistently provide excellent guest service, which includes:
- Engaging with our guests to learn their wants and needs so that you can help them create their meal solution
- Maintaining knowledge of products and weekly ad items throughout the store and working across departments to assist guests
- Create a hospitable shopping experience by merchandising and stocking our products and specialty items throughout the day, while also making sure nearby guests are assisted
- Gather shopping carts from the parking lot and assist in general housekeeping duties throughout the store
- Properlyreceivingand stocking of goods that follow The Fresh Market standards
- Slice and prepare a variety of the department’s meat, cheeses, and convenient meal solutions throughout the day, while maintaining quality product levels
- Present self in a professional manner, including adhering to uniform standards
- Greet guests and proactively assist them in a friendly manner with accurate and timely service
- Handle, slice, expertly cut and trim a variety of the department’s prime and premium meat and seafood products, and items for our convenient meal solutions throughout the day, while also managing quality product levels as indicated within TFM standards
- Making recommendations and accommodating requests
- Managing order guides/ordering deadlines/reducing shrink/damage
- Properly receiving/stocking of goods that follow rotation standards when replenishing product levels.
- Direct teams to handle, slice and prepare a variety of specialty meat, seafood, and Convenient Meal Solutions throughout the day.
- Engage, motivate, coach, and train team members “on-the-job” as well as through The Fresh Market’s internal training platform to provide excellent guest service in a safe and secure manner
- Ensure the training and certification of all Assistant Meat Managers and Meat Cutters.
- With the Store Manager, you are a store ambassador and leading example of exemplary hospitality to our guests and team members; educating team members and guests on products and services to provide meal solutions
- Create and manage team schedules with the store manager, aligning with guest shopping hours to ensure guests receive an excellent shopping experience
- Assist in analyzing sales reports, P&L reports, and other metrics to make and execute business decisions and design plans that drive business success
- Assist in forecasting and maintaining store teams by collaborating with Store Manager and Talent Acquisitionin the sourcing, selecting, and hiring of new team members
- Assist the store manager in partnering with the Guest Services Manager provide team members a hospitable orientation and onboarding experience team members
- Assist with the training of the team through The Fresh Market Academy and “on-the-job” training to provide excellent guest service in a safe and secure manner
- Coach team members to optimize operations and further team development and increase retention
- Assist in managing the store, inventories and teams for effective minimization of product loss
- Ensure that your team members are adhering to The Fresh Market standards and policies
- Manage the store’s social media presence, following The Fresh Market guides and standards
- Partner with store and department managers to enhance teamwork and team engagement
- With store manager, ensure department adherence to all safety requirements and protocols including food safety per TFM policies, and per law.
- Consistently provide excellent guest service, which includes:
- Engaging with our guests to learn their wants and needs so that you can help them create their meal solution
- Maintaining knowledge of products and weekly ad items throughout the store and working across departments to assist guests
- Create a hospitable shopping experience by merchandising and stocking our products and specialty items throughout the day, while also making sure nearby guests are assisted
- Gather shopping carts from the parking lot and assist in general housekeeping duties throughout the store
- Present self in a professional manner, including adhering to uniform standards
With the kitchen manager, direct, manage and assist all functions of the Square and demonstrate excellence for your team and guests, including:
- Ensuring all guests are greeted and proactively assisted in an engaging manner with accurate and timely information
- Having the knowledge to make product/service recommendations to guests and accommodating their special requests
- Managing order guides/ordering deadlines for all ingredients, supplies and beer and wine for the Square
- Properly receiving/stocking of goods that follow rotation standards when replenishing product levels
- Manage product to reducing shrink/damage
- Forecast and maintain store teams by collaborating with the Kitchen Manager and Talent Acquisition in the sourcing, selecting, hiring and training of new team members
- Help build sales and profitability of department
- Partner with the Kitchen Manager to write and manage weekly schedule for team members in the Square to ensure a superior guest experience
- Support the kitchen manager in managing sales, profitability, margingenerated in the Square
- Help to create food production schedules to ensure all policies and procedures are followed to ensure food safety and quality
- Conduct weekly inventory review
- Guarantee the cleaning schedule is followed for all cases within the Square
- Ensure merchandising of product is consistent with plan-o-grams
- Certify that equipment is maintained properly, serviced regularly and any maintenance issues are communicated in a timely manner
- Provide weekly feedback to the stake holders on operating the Square to make any necessary adjustments quickly
- Ensure that your team members are adhering to The Fresh market standards and policies
- Ensure department adherence to all safety requirements and protocols, including food safety, per TFM policies, and per law
- Consistently provide excellent guest service, which includes:
- Engaging with our guests to learn their wants and needs so that you can help them create their meal solution
- Maintaining knowledge of products and weekly ad items throughout the store and working across departments to assist guests
- Create a hospitable shopping experience by merchandising and stocking our products and specialty items throughout the day, while also making sure nearby guests are assisted
- Gather shopping carts from the parking lot and assist in general housekeeping duties throughout the store
- Present self in a professional manner, including adhering to uniform standards
- Consistently provide excellent guest service, which includes:
- Engaging with our guests to learn their wants and needs so that you can help them create their meal solution
- Maintaining knowledge of products and weekly ad items throughout the store and working across departments to assist guests
- Create a hospitable shopping experience by merchandising and stocking our products and specialty items throughout the day, while also making sure nearby guests are assisted
- Gather shopping carts from the parking lot and assist in general housekeeping duties throughout the store
- Present self in a professional manner, including adhering to uniform standards
- Consistently provide excellent guest service, which includes:
- Engaging with our guests to learn their wants and needs so that you can help them create their meal solution
- Maintaining knowledge of products and weekly ad items throughout the store and working across departments to assist guests
- Create a hospitable shopping experience by merchandising and stocking our products and specialty items throughout the day, while also making sure nearby guests are assisted
- Gather shopping carts from the parking lot and assist in general housekeeping duties throughout the store
- Properlyreceivingand stocking of goods that follow The Fresh Market standards
- Slice and prepare a variety of the department’s meat, cheeses, and convenient meal solutions throughout the day, while maintaining quality product levels
- Present self in a professional manner, including adhering to uniform standards
With the Guest Service Manager, you are an ambassador of the department and setting an example for excellence as you assist in the management of all relevant functions and activities.
- Responsible for front-end and cash office procedures and controls, including management of cash, key, and the safe
- Manage front end guest flow to achieve operational success and an excellent shopping experience every time
- Direct the guest service team, as scheduled, to maintain sanitation and cleanliness at the front end and the guest restrooms
- Managing order guides/ordering deadlines/reducing shrink/damage
- Engage, motivate, coach, and train team members “on-the-job” as well as through The Fresh Market’s internal training platform to provide excellent guest service in a safe and secure manner
- Consistently provide excellent guest service, which includes:
- Engaging with our guests to learn their wants and needs so that you can help them create their meal solution
- Maintaining knowledge of products and weekly ad items throughout the store and working across departments to assist guests
- Create a hospitable shopping experience by merchandising and stocking our products and specialty items throughout the day, while also making sure nearby guests are assisted
- Gather shopping carts from the parking lot and assist in general housekeeping duties throughout the store
- Present self in a professional manner, including adhering to uniform standards
- Consistently provide excellent guest service, which includes:
- Engaging with our guests to learn their wants and needs so that you can help them create their meal solution
- Maintaining knowledge of products and weekly ad items throughout the store and work across departments to assist guests
- Create a hospitable shopping experience by merchandising and stocking our products and specialty items throughout the day, while also making sure nearby guests are assisted
- Gather shopping carts from the parking lot and assist in general housekeeping duties throughout the store
- Properlyreceivingand stocking of goods that follow The Fresh Market standards
- Slice and prepare a variety of the department’s meat, cheeses, and convenient meal solutions throughout the day, while maintaining quality product levels
- Present self in a professional manner, including adhering to uniform standards
- Consistently provide excellent guest service, which includes:
- Engaging with our guests to learn their wants and needs so that you can help them create their meal solution
- Maintaining knowledge of products and weekly ad items throughout the store and work across departments to assist guests
- Create a hospitable shopping experience by merchandising and stocking our products and specialty items throughout the day, while also making sure nearby guests are assisted
- Gather shopping carts from the parking lot and assist in general housekeeping duties throughout the store
- Properlyreceivingand stocking of goods that follow The Fresh Market standards
- Slice and prepare a variety of the department’s meat, cheeses, and convenient meal solutions throughout the day, while maintaining quality product levels
- Present self in a professional manner, including adhering to uniform standards