Our mission is to make everyday eating extraordinary for our guests. We create a warm, welcoming, memorable experience with exceptional, personal service. We’re looking for a new team member who strives for excellence and brings positive energy, commitment, and a “can-do” attitude to work every day. We value teamwork and celebrate our successes as a team and will value your contribution!

Added Benefits for choosing The Fresh Market Team:

• Team member discount up to 40%
• Health, Dental & Vision insurance available for individual, spouse, partner, and family.
• 401K contribution and match for part-time and full-time team members.
• Personal time off and additional time off purchase plans available
• And much more!

The Director of IT Infrastructure is responsible for the strategic leadership, planning, and operational management of the organization’s core technology infrastructure. This role oversees the teams and managers responsible for IT operations, network engineering, system engineering, and the administration of critical infrastructure services. The Director ensures that all infrastructure services are secure, reliable, scalable, and aligned with business objectives. This position collaborates with executive leadership, business stakeholders, and cross-functional IT teams to deliver high-quality infrastructure solutions and continuous improvement initiatives.

This role will lead a team and report to the Chief Information Officer.

Strategic Leadership & Governance

• Develop and execute the IT infrastructure strategy, ensuring alignment with organizational goals and digital transformation initiatives.
• Oversee the planning, implementation, and lifecycle management of all infrastructure platforms, including data centers, cloud environments, networking, and core IT services.
• Establish and enforce governance, standards, and best practices for infrastructure operations, security, and service delivery.
• Lead risk management, business continuity, and disaster recovery planning for all infrastructure domains.

Team & People Management

• Directly manage and mentor the IT Operations Manager, Network Engineering Manager, System Engineering Manager, and their respective teams.
• Foster a culture of collaboration, innovation, and continuous improvement across all infrastructure teams.
• Oversee talent development, performance management, and succession planning for all direct reports.

Financial & Vendor Management

• Oversee the development and management of the IT infrastructure budget, ensuring efficient allocation of resources and cost optimization across all infrastructure domains.
• Lead the administration, and renewal of contracts for infrastructure services, hardware, software, and cloud providers, ensuring compliance with organizational policies and regulatory requirements.
• Establish and maintain strategic relationships with key vendors and service providers, driving performance, innovation, and value through effective partnership and regular evaluation of vendor deliverables.

Operational Excellence

• Ensure the reliable operation, monitoring, and support of all infrastructure services, including computing platforms, system administration, networking, storage, backup, and cloud environments.
• Oversee the implementation and management of security controls, vulnerability management, and compliance with regulatory requirements.
• Drive the adoption of automation, monitoring, and performance optimization tools across all infrastructure domains.

Project & Service Delivery

• Lead the delivery of infrastructure projects, upgrades, and integrations, ensuring they are completed on time, within budget, and to defined quality standards.
• Collaborate with business units and IT leadership to prioritize initiatives and allocate resources effectively.
• Ensure effective incident, problem, and change management processes are in place.

Stakeholder Engagement & Communication

• Act as the primary liaison between infrastructure teams and executive leadership, business stakeholders, and external partners.
• Regularly communicate infrastructure status, risks, and key metrics to senior leadership.
• Represent the IT infrastructure function in strategic planning and governance forums.

Scope of Oversight

• The Director of IT Infrastructure will have direct responsibility for the following teams and domains:
  • IT Operations: Server hardware, virtualization, Active Directory, Exchange, Citrix, backup, patch management, and support for corporate and store networks.
  • Network Engineering: Network design, SD-WAN, firewalls, DNS, public certificates, wireless, PCI networks, cloud networking, and network security.
  • System Engineering: Data center and cloud infrastructure, virtualization, operational and network security, capacity planning, and hybrid cloud integration.

At a minimum, you will need:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 10+ years of progressive IT experience, with at least 5 years in a leadership role managing infrastructure teams and services.
• Proven experience overseeing IT operations, network engineering, system engineering, and cloud/hybrid infrastructure environments.
• Strong knowledge of infrastructure technologies: virtualization, networking, cloud platforms, security, storage, and backup.
• Demonstrated ability to lead and develop high-performing teams and manage multiple complex projects.
• Excellent communication, stakeholder management, and problem-solving skills.
• Strong understanding of ITIL, agile methodologies, and infrastructure best practices.

Preferred Qualifications:

• Advanced degree or certifications (e.g., ITIL, PMP, CISSP, CCNP, Azure/AWS certifications).
• Experience in regulated environments (e.g., PCI, SOX).
• Experience with automation, orchestration, and infrastructure-as-code

REASONABLE ACCOMMODATIONS: Consistent with applicable laws, TFM will make reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to TFM. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.

Qualified applicants will receive consideration for employment without regard race, color, creed, religion, age, sex, gender, sexual orientation, gender identity, pregnancy and related medical conditions, national origin, genetic information, uniformed service, veteran status, disability, or any other basis prohibited by federal or state law.

The statements in this job description are provided to describe the general nature and level of work expected in this role. While these statements include the essential functions of the job, they are not intended to be a complete list of all responsibilities, duties and skills required. As we work as a team, there may be times team members are needed to perform duties outside of their normal responsibilities based on business needs.

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