Our mission is to make everyday eating extraordinary for our guests. We create a warm, welcoming, memorable experience with exceptional, personal service. We’re looking for a new team member who strives for excellence and brings positive energy, commitment, and a “can-do” attitude to work every day. We value teamwork and celebrate our successes as a team and will value your contribution!

Added Benefits for choosing The Fresh Market Team:

The Loyalty Program Coordinator plays a key role in supporting and enhancing The Fresh Market’s Loyalty program. This position focuses on coordinating program operations, analyzing performance, and collaborating across departments to deliver a seamless and rewarding experience for our Members.

Reporting to the Loyalty Program Manager, the coordinator helps ensure timely execution of offers, accurate reporting, and successful implementation of new program features.

• Provide ongoing and ad hoc reporting on the performance of the Loyalty program and select offers, ensuring accurate, timely execution with minimal direction
• Actively contribute knowledge, ideas, and perspectives to Loyalty program value propositions and feature implementations
• Coordinate issue resolution across internal and external stakeholders using ticketing systems
• Validate program and offer setup, including QA and offer submissions
• Test new features and capabilities in various environments
• Participate in, document, and distribute meeting notes related to the Loyalty Program from both internal and external partners
• Assist in defining business requirements for new program features and capabilities
• Draft and publish communications to store teams regarding program and offer updates
• Support creation and revisions of Loyalty program documentation
• Collaborate with cross-functional teams, such as Merchandising and Information Technology (IT), to support Loyalty initiatives
• Cross-train with the Loyalty Program Content Coordinator to support development of marketing assets (e.g., in-store signage, social media, paid media, OOH)
• Responsibilities are subject to change, given the needs of the Loyalty program and business evolution

At a minimum, what you’ll need:

• Bachelor’s degree in Marketing, Communications, or related field
• Demonstrated proficiency in the Microsoft Suite of products, with a focus on Microsoft Excel, Word and PowerPoint
• Experience using ticketing and reporting systems
• Knowledge of program testing and quality assurance processes and procedures, and a demonstrated record of their execution
• Ability to coordinate complex projects with multiple stakeholders in a fast-paced, deadline-driven environment
• Strong attention to detail and ability to work independently
• Excellent organizational and time management skills
• Strong written and verbal communication skills
• Ability to work collaboratively across teams
• Demonstrate flexibility and adaptability as program needs evolve
• Guest-centric mindset and attention to detail

Preferred qualifications:

• Familiarity with Azure DevOps, MicroStrategy, Smartsheet, Zipline or similar platforms
• Familiarity with Loyalty analytics or customer segmentation
• Experience collaborating with IT and technical partners
• Experience in retail or grocery industry

REASONABLE ACCOMMODATIONS: Consistent with applicable laws, TFM will make reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to TFM. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard race, color, creed, religion, age, sex, gender, sexual orientation, gender identity, pregnancy and related medical conditions, national origin, genetic information, uniformed service, veteran status, disability, or any other basis prohibited by federal or state law.

The statements in this job description are provided to describe the general nature and level of work expected in this role. While these statements include the essential functions of the job, they are not intended to be a complete list of all responsibilities, duties and skills required. As we work as a team, there may be times team members are needed to perform duties outside of their normal responsibilities based on business needs.

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