Our mission is to make everyday eating extraordinary for our guests. We create a warm, welcoming, memorable experience with exceptional, personal service. We’re looking for a new team member who strives for excellence and brings positive energy, commitment, and a “can-do” attitude to work every day. We value teamwork and celebrate our successes as a team and will value your contribution!

Added Benefits for choosing The Fresh Market Team:

• Team member discount up to 40%
• Health, Dental & Vision insurance available for individual, spouse, partner, and family.
• 401K contribution and match for part-time and full-time team members.
• Personal time off and additional time off purchase plans available
• And much more!

The Fresh Market currently has an opening for a Team Member Relations Manager in our Store Support Center (099). The Team Member Relations Manager acts as a partner with regional and store management and team members to ensure Corporate Values are embedded in the behaviors of our Team Members in how they interact with Guests and each other.  The Manager will provide intake and support to all Team Member Relations issues, provide guidance, ensure alignment with policies, and executing business initiatives relating to employee relations.

This role reports to the Human Resources Business Partner.

The ideal candidate would need to be located or relocate to our Store Support Center in Greensboro, NC or the Midwest region.

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Facilitate Performance Management processes:

• Drive a high-performance culture through effective implementation and follow-up of performance management processes and tools.
• Partner with managers to effectively manage the performance of their teams.

Understand Team Member Relations issues and provide counsel to the business:

• Manages complex team member relations issues.
• Independently investigate and resolve team member issues and complaints.
• Assist Legal Counsel with handling EEO complaints when appropriate and requested.

Advise and execute to the Strategic Capability Planning:

• Encourage Open Door ownership and resolution of Team Relations issues by Store and Region Management.
• Provide input into performance appraisal process.
• Resource for managers and team members to escalate HR issues to effectively resolve in a timely manner.
• Maintain the Team Member Relations databases and utilize systems to effectively support Team Member Relations activities; tracking and resolving cases to their conclusion within business areas as well as analyze and identify data gathered for future business issues and needs.
• Report data to HRBP to aid in business strategy project and program processes.

Champion and drive a culture of engagement in the field:

• Teach Store Managers and RMOs about different programs to drive a high performing team that is excited to come to work every day.
• Participate in or conduct training for employee relations.
• Provide project support for various initiatives and projects as needed.

At a minimum, what you’ll need:

• Bachelor’s degree in Human Resources or related field.
• 5 years demonstrated ability in a HR/Employee Relations Consultant or Manager role with a total of at least 7-10 years progressive HR/ER experience.
• Experience supporting multiple business units across a region or territory in a consultative capacity and the capacity to work across diverse client groups.
• Strong analytical skills – proven success in using data to drive decisions.
• Ability to travel on occasion to Stores and Support Center Offices.
• Strong technology skills: Microsoft Office, Ulti-pro and iCIMS a plus.
• Business acumen & strategic thinking.
• Ability to coach and influence multiple layers of management.
• Problem solving skills.
• Consulting, facilitating and project management skills.
• Demonstrate a collaborative approach while identifying and solving issues.
• Excellent time management and organizational skills, with proven ability to multi-task and reprioritize based on business demands and priorities.
• Interest in personal development and keeping “HR Current”.

REASONABLE ACCOMMODATIONS: Consistent with applicable laws, TFM will make reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to TFM. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training. 

Qualified applicants will receive consideration for employment without regard race, color, creed, religion, age, sex, gender, sexual orientation, gender identity, pregnancy and related medical conditions, national origin, genetic information, uniformed service, veteran status, disability, or any other basis prohibited by federal or state law. 

The statements in this job description are provided to describe the general nature and level of work expected in this role. While these statements include the essential functions of the job, they are not intended to be a complete list of all responsibilities, duties and skills required. As we work as a team, there may be times team members are needed to perform duties outside of their normal responsibilities based on business needs.